Here are some things that should be a concern if you want to gain credibility:
1. Honest about your true self
Those days are long gone when a customer was impressed with the well-known company name or a fancy office. Currently, customers are more likely to appreciate if you present yourself as an individual rather than as a "representative" only. When you pretend to be someone else than the fact that your credibility went down.
Be the truth, even if all you offer is a form of enthusiasm.
2. Knowing the exact value of what you give
When you really know the products and services you offer, then you are not afraid to explain well about the advantages or limitations of your offer.
You will refuse to customer demands unreasonable. You will stick to company policies and procedures. Then you can explain to customers why they matter.
You'll be sure and confident about what you can contribute thereby creating credibility.
3. Having insight based on research and analysis
Having insight during conversations automatically creates your credibility. Addition of insight comes from learning about a company, the role it plays in the industry, and the customers it serves.
Insights will be stronger if you develop with several other parties, (as such there are different perspectives) in the company to the customer.
Remember: Even smart CEOs do not know everything, and as an outsider, you can bring new perspectives to old things.
4. Actively listen, carefully consider, and give a brief response
People who have credibility not feel the need to "prove" all the time. Nothing says "I'm insecure and insincere" that led to the answer when there is not even a question.
Therefore, when a customer speaks, listen with all your concentration. Then take a few seconds to consider what he has to say.
Next create a greeting, ask questions, or tell a short story to move the conversation along.
5. Do not ever speak or write according to sales
When you sound like a salesperson, then the customer will see your figure as empty.
Every time you communicate with customers, pay attention and leave everything sounded like a sales pitch, such as "money back guarantee".
Also, do not make truth claims, such as "we have the highest quality". Also avoid marketing because chatter like, "affordable or best practices."
In contrast, more clearly illustrates how your offerings to enhance your customers' businesses.
6. A catalyst or a lever and not a hero
Credibility comes not from your heroic actions, but from your ability to collect problems and solutions.
Even customers with a detailed list of purchases usually require a clear understanding of their needs and how best to meet them.
Provide assistance to customers, which creates credibility for you. and you can read How to Build Mental Entrepreneurs Since Childhood
0 comments